SHIPPING, WARRAnTY, & INstallation
Shipping
ORDER FULFILLMENT
We strive to ship out orders within 1-2 business days. A tracking number will be sent to the email address you provided once shipped. Delivery times vary depending on region. Orders will be fulfilled Monday thru Friday, excluding holidays.
LATE DELIVERIES
Estimated delivery dates are not guaranteed and shipping rates are nonrefundable if the delivery is late. We are not responsible for carrier delays. If a package has no tracking updates please allow for up to 2 weeks for the package to be delivered. In most cases, the package was not scanned at the origin facility and further updates do not show on the carrier's system until the package is delivered.
INTERNATIONAL ORDERS
We ship to Canada and the United States, but can ship to a select few other countries. Please contact us for a quote for shipping to your country. You may be required to pay an extra import or duty when you pick up the item or when it is delivered to you. Please check with your local authorities to determine the amount of taxes or duties if applicable.
DAMAGED OR LOST PACKAGES
If a package is lost or damaged in transit, project x60 will offer a replacement if stock is available. If after delivery a package stolen or damaged (i.e. by pets or weather exposure), project x60 is not liable and cannot send a replacement. It is the customer's responsibility to provide a safe location for the package to be delivered to, or receive it directly from the delivery driver.
DELIVERY AND BILLING ADDRESSES
When placing your order please ensure your shipping and billing info is entered correctly. We are not responsible for any mistakes on your end. We do not ship to PO Boxes. Orders with incorrect billing information may be cancelled and refunded at our discretion. Refunds typically take 2 to 3 business days to process, depending on your bank or credit card company.
Returns & Exchanges
Exchanges are available within 7 days of receiving the order. Customer will pay shipping ($125) plus restocking fee ($75) to return the undesired product, and is responsible for returning the item safely packaged in it's original condition.
project x60 will accept returns and full refunds on a claim by claim basis. To start a return claim, email us via our contact page with your order number and reason for the return. Return claims must be initiated within 7 days of receiving the order. Shipping costs are nonrefundable. If the return request is accepted the customer will pay shipping ($125) plus restocking fee ($75) to return the undesired product, and is responsible for returning the item safely packaged in it's original condition, or the item may be subject to a non refund.
Please note that products that aren't ordered together may have different lot numbers, therefore we cannot guarantee a color or pattern match to a previous order. project x60 does not guarantee any application of our films. We are here to help if you need tips on installation, however, we cannot be held responsible for installation failure.
PLEASE NOTE: COLOURS MAY VARY FROM DISPLAY PICTURES. We can offer an exchange if you dislike the colour in-person, but the customer will be responsible for shipping costs and charged a $50 restocking fee. We offer samples and encourage you to request a sample of your desired colour if you have any concerns!
PLEASE NOTE: COLOURS MAY VARY FROM BATCH TO BATCH. Although all project x60 products are manufactured to defined specifications there is an allowable tolerance for the final colour production. For this reason we always advise that customers complete any application using material taken from a single batch of material.
warranty
project x60 (the Company) guarantees the Product to be free from manufacturing defects, and the Company will cover visual defects of the product or adhesive, making it unsuitable for the use for which it is intended. The Company will also cover reasonable concerns regarding any defect in packaging of the original Product, at our discretion.
project x60 Designer Wrap Film (the Product) comes with a 5-Year Limited Warranty against manufacturing defects that cause discolouration, cracking, and delaminating.
project x60 Carbon Fibre Wrap Film (the Product) (not including PPF) comes with a 2-Year Limited Warranty against manufacturing defects that cause discolouration, cracking, and delaminating.
project x60 Coloured PPF (the Product) comes with a 15-Year Limited Warranty against manufacturing defects that cause discolouration, cracking, and delaminating.
The warranty begins on receipt of the Product. Please ensure to look over the product for defects prior to installation, and note the lot number located within the inner tube. Keep this number somewhere safe as it is key to warranty claims.
The Company will, at its option, remove or replace the product without charge if the product fails or does not perform as warranted solely due to a manufacturing defect within the warranty period, subject to the exclusions set forth in this Limited Warranty. If the Company elects to replace the Product, the Company will have an authorized installer of its choice remove and reapply the Product to areas determined by the Company in its sole discretion to be covered by this Limited Warranty.
The Company will cover parts and labour. The replacement of the defective film is the exclusive remedy for all Products covered under this Limited Warranty. During the entire Warranty Period, the Company’s obligation as to repair or replacement shall further be limited to repair or replacement with the Products that are available at the time of the repair or replacement, shall be limited to the repair or replacement of only the specific Product that fails due to a manufacturing defect. Any repaired or replaced product shall also remain subject to the Warranty Period, and any repair or replacement shall not extend the original Warranty Period in any manner or start a new warranty period.
WARRANTY EXCLUSIONS
It is the sole responsibility of the customer to determine the suitability of the our product with the intended application, it is his/her duty to measure the risks and assess the constraints, by, if necessary, carrying out preliminary tests.
No claim will be taken into account regarding the manufacturing or packaging defects, apparent prior to product implementation, if the defective product has been used by the customer.
The customer is obliged to cease any use of the product that he/she considers being faulty or stop it as soon as he/she identifies the defect or is informed about it.
Labor costs and any application or removal issues such as, but not limited to, lifting clear coat or paint is not covered under the warranty. Any material damaged due to a collision or any other physical damaged after installation is not covered under the warranty.
While PPF is very tough it is not indestructible. project x60 warranty does not include rock chip damage.
CLAIM PROCESS
To file a warranty claim please reach out to us via our contact page. Include your order number, lot number (included on the inside of the plastic roll the product arrived on) and describe the issue in detail. We may request photos as we process your claim. If your claim is accepted we will replace the material.
INSTALLATION TIPS
DESIGNER WRAP FILM
project x60 Designer Wrap Film offers an extremely high-quality finish because of its polymeric construction. To ensure the quality is retained it is recommended to apply minimal stretch (15% or less) and even less for recessed areas. Also, avoid excessive tension on corners, edges, and overlaps to minimize the risk of failure, lifting, or adhesion separation. For best results maintain a post heat temperature of 45-55° celsius on main panels, and as high as 85-95° celsius for recessed areas, edges, overlaps, and corners. NOTE: Heat will activate the adhesive, so take care to ensure glue lines are avoided! Also, be careful to not burn the material or excessive heating as this may cause scratches, gloss loss, or for the air channels to be more noticeable.
Scratching the film during installation is possible, so ensure you are using a lubricant, with a clean, soft squeegee. Scratches are more likely to happen when the film is hot, so be cautious while heating and squeegeeing.
Wax will help eliminate small scratches if they do happen. Exposure to direct sunlight or a bit of gentle post-heat will also help lessen the appearance of scratches.
CARBON FIBRE VINYL
Black Carbon Fibre Vinyl is not recommended for full vehicle wraps, but rather accents and imitation carbon pieces. Our film is made using a dual-layer laminate, so because of this we recommend ensuring the vinyl is wrapped further around panels to keep water from entering into the layers (if water does manage to get in and creates a swirl mark, simply let the film dry and it will return to its normal state. We also do not recommend overstretching the material during installation to avoid weakening or tearing the laminate. Overlapping is also not recommended, but if overlapping material is necessary, it is recommended to add painter’s tape to prevent direct contact between the two vinyl cuts. For carbon fibre, the corners and edges are key. Please ensure to wrap around as far as possible to avoid exposing the edges to the environment.
COLOURED PPF
project x60 Coloured PPF is wet-apply and self-healing with a nano-ceramic coating. It is made using thermoplastic polyurethane (TPU), with a colour layer added. So for that reason you will find it to be more pliable than our wrap film (or other high-gloss calendered vinyls), but, because of the colour layer, it’s still not quite as pliable as regular PPF. And definitely not as stretchy as cast films.
project x60 Coloured PPF is a low tack film and the adhesive achieves full adhesion after 48 hours. So while that offers many advantages, it is important to build in some time to let the film dry, especially around corners and recesses. To ensure edges and recessed areas go smoothly, clean the areas thoroughly and allow for dry time prior to finishing edges, instead of forcing them down while wet. If you let them dry a bit, they will grab and there will be no need for any adhesive promoter. Tho, some shops still like to use adhesion promoter or heat to speed up the adhesion. Using a torch instead of a heat gun is one way to adhere the edges while finishing. Also, a note with the recessed areas; treat the film like vinyl; glass it out and feed recessed areas first to mitigate tension, squeegee down and then do the flat stuff after!
In the end, you’re left with an incredible wrap job that has a ridiculous amount of depth and clarity! Plus, a finish that will last and protect the vehicle's paint while doing it.